SHIPPING & RETURN POLICY

At Eracos, we want your skincare experience to be smooth from checkout to delivery. Here’s everything you need to know about how we ship and handle returns.

Shipping

Orders are dispatched within 24–48 hours of confirmation (excluding Sundays and public holidays).

Estimated Delivery

* Karachi: 2–3 working days

* Other Cities: 3–5 working days

* During major sales or campaigns: 5–7 working days

Shipping Charges

* Standard Delivery Fee: Rs. 250 nationwide

* Free Shipping: On all orders above Rs. 3,000 and on all prepaid orders

Order Tracking & Support

Once your parcel is dispatched, tracking details will be shared via WhatsApp.

You can also check your order status by messaging us on WhatsApp or Instagram DM. Our team will get back to you with an update as soon as we are available.

Returns & Exchanges

* Claim Window: Please report any delivery or product issues within 7–10 days of receiving your parcel.

* Eligible Cases: We offer replacements only for damaged, leaked, defective, or incorrect products.

* Opened or used products cannot be returned.

* Please share your order number along with clear photos or an unboxing video so our team can verify and resolve it quickly.

Refunds

In case a refund is required, it will be processed via the original online payment method within 5–7 working days.

If you have any queries, feel free to reach out to us on WhatsApp or Instagram. We’re here to help.